Shipping and Returns FAQ

Replacing Damaged Items

 

If you received an item that was damaged in shipping or is defected in its appearance, please contact us at  contact@purecinnamonllc.com for instructions and an expedited replacement order. Refunds, returns, and cancellations are not provided for any Pure Cinnamon LLC products. Shipping costs are non-refundable.

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NOTE: We reserve the right to research the original purchase, and to limit or decline replacements.

 

We may revise and update these terms periodically. All changes are effective immediately when we post them. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

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To help you stay abreast of new and upcoming products, please follow our social media channels for updates.

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Customer Support is available via email at  contact@purecinnamonllc.com Monday-Friday 9am -5pm EST.

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Please allow 48 hours for a response.

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Email messages received after hours, on weekends, and on holidays will be returned within the next 2 business days.

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